Who called? It? Telephone conversation - a conversation of people who do not see each other, and only the voice can determine the gender of the interlocutor, building in your head a certain image. Telephone communication - an integral component of our lives, including those associated with our work. From the first telephone contact it depends very much. You can imagine just how blind to present the person with whom say. Phone solves a lot of problems, but also creates new, mostly psychological in nature.
P? AVILO 1. WHEN TO CALL?
Prepare yourself and think:
• Determine for yourself the purpose of the call;
• Plan the conversation, and its duration
•? Decide what time will be most convenient for the person and you;
You have to talk about your business:
• Therefore, decide how you want to introduce yourself and tell us about your company?
• What do you want to ask the interlocutor, that would clarify what it is possible to interest and motivate for further meeting and not cause irritation?
• What you can hear the counter-arguments and how they fend off?
• What is the final part of the conversation is planned, which includes an agreement on the next meeting.
P? AVILO 2. P? AVILO HO? Osho Tone - Take off T? CORK ON T? THIS SIGNAL.
Business etiquette, including phone hasunwritten rules. Among them - pick up the phone on the third ring system. This time is given to you for the fact that to prepare for a productive conversation with a customer - to interrupt your work, focus, and smile, lifting the handset. If the phone is not suitable for too long, the client may assume that you are not up to it, or the company is too busy and can not give it enough attention. The other extreme - the desire to immediately answer the incoming call. Do not fuss. Picking up the phone right away, you are depriving yourself of the odds, making it possible to tune in to the upcoming conversation. Any person needs at least a moment to concentrate and answer.
P? AVILO 3. TELEPHONE ON THE PHONE, NEP? EXACTLY SMILE.
Psychologists noticed that the conversation withoptimistic person pleasant companion. Modulate the tone of voice, giving it hints of optimism easier when you smile. Control your facial expressions helps the mirror, which is located near the telephone. But do not overdo it with the intonation, otherwise you will find it is not quite adequate.
P? AVILO 4. P? GREETING THE INTERVIEWER.
Sincerely welcome entering the premises orcall the customer is very important in the work of the seller. Maximum friendly »hello» is located to the potential client to you. Think about different ways to different people welcome ,. This will help to establish a conversation with the future client. How can not be located considered »the most ordinary words - good morning, or others. Remember, on the other side of the wire is the person who called you to ask something.
P? AVILO 5. SOUND OK? ASKA VOICE IS YOUR BUSINESS WIRE? DOT.
With the »first music» sound of voice call out to youmentally selects communication style. Your task - caller must »hear» professionalism. A voice that sounds in your phone - it's your appearance. Perhaps it will be easier to communicate, if you will sit »in touch» is not in the old T-shirt, and for »full dress». But even if you decide to accompany telephone communication emotional gestures, you still do not see. But the tone, shortness of breath or other sounds heard. The ability to correctly formulate thoughts and, of course, respect for the other person - the key to success. Remember, your words - is not only a movement of the lips and tongue.
P? AVILO 6. THE GOVERNMENT? IT IS MAXIMALLY REPORTING, CALLING YOUR NAME AND NAME FI? WE.
Do not create psychological discomfort to a personOn the other end of the wire, do not make him try to hear an incomprehensible gurgling. Pronounce clearly how your name is and where you are from. (»My name is ... the enterprise» The sun's ray is golden »). Do not try to flirt with the client with questions: »Guess who's calling,» or »Did not you wait for my call?». Such questions, especially if a person has just come out of the shower or is traveling in a car, will not be placed with you. Believe me, you will feel his irritation in your voice at once. ? The conspiracy is irretrievably failed. To the unfortunate options is the beginning of »You are concerned ...». Involuntarily, a person has to jump »I have to worry». A word with a negative color is said, do you really need it? After all, the caller automatically becomes the culprit of »anxiety» and the subscriber will remember this.
Of course, even with perfect diction nosure that you understand the source everything you say to him, if your phone's microphone is of inadequate quality. Therefore, before an important conversation to be sure to have a look monkeyshop.com.ua and update your battered phone. Here are hundreds of models from well-known brands that meet the latest standards of quality!</p>
To be continued...</p>
