Arnold Bennett once said that he talked withanother person, you are actually saying twice: once by means of words and at the same intonation of his voice. He believes that 90 per cent of all conflict erupts due to incorrect intonation.

Разговаривая с нашими детьми, мы используем такую интонацию, будто уже уверены, что они не исполнят нашу просьбу. В других случаях в интонации нашего голоса слышна угроза и предостережение: «Лучше тебе этого не делать, ты ведь знаешь, что для тебя это плохо кончится!»

Tired parents often speak with the childirritably, testily, scold him or threaten him. Such a manner of speech is the child of anger and indignation, and, as a result of it, too irritated. In the end, parents are pointing fingers at the baby, believing his rebellious and uncontrollable, while they themselves are to blame.