"Can I try on at home and if not suitable, will bring?"
Under article 25 of the law "On protection of consumer rights", the buyer has the right to exchange the goods of good quality, is not coming up on a style, size or color within 14 days. The main condition is that it is not saleable (not was ponosan, soiled, damaged, not torn off the labels). Only 13 commodities, among which are hygiene items, furniture, perfumes, cars and more, are included in the list can not be exchanged. Shoes. So boots, shoes, shoes really can safely try at home. Extract sales receipt instead of punching "at the checkout" and the agreement on the terms of return is the goodwill of the seller.
But sometimes the seller refuses to accept the goods back. Here the main thing not to miss deadlines. You should write a statement about the return to hand the seller could leave a copy with his painting and the date. If you are looking for, contact the Department of consumer market development. By the way, claims for faulty goods should also be documented.
Who will judge?
Of course, the private seller is sometimes unable to meet the requirements of the buyer at the same time, he appealed. But he is required to take a written claim for the transfer of his supervisor to sign the copy indicating the date, give the buyer the right phone number and address. He's not? Send by post with acknowledgment of receipt. Date of delivery will be the beginning of the term during which the customer claims should be satisfied. By law, he is 20 days.
If the seller does not agree with the complaints about the defect, he makes the examination. The main thing that the expert was independent, in other words, not an employee of the same store. In our country expertise is engaged in the chamber of Commerce. Upon refusal of the seller from such action shall have the right expertise to produce the buyer, but the chamber only works with selling organizations. The buyer has the right to be examined anywhere, for example, in another city.
Then all documents, statements, receipts, examination reports, and witness statements will be considered in court. Claims are satisfied or rejected, depending on the circumstances. The one who is wrong, the court will bear the cost of the examination.
Caution: falling prices!
Closeout may be conducted for various reasons. Out of season, outdated model, the store "overstock" and should be discharged: in all these cases, in respect of damaged goods is subject to all the provisions of legislation protecting consumer rights, whatever may be claimed by the seller.
Another case: a defect that does not affect operation. Sometimes he even unnoticeable at first glance. For example, no longer has decorative buttons. Such goods must be provided with information as to why or how reduced the cost. The buyer takes the goods with a fault, knowing about it, and sign it on a sales receipt or other document. And he won't be able to make a complaint to the seller about this defect.
Unfortunately, sellers do not always fulfill the requirements of the law, conducting the sale. There is a simple tip, ask them about the reasons for the markdowns.
The rule on all occasions
It is very difficult to protect consumer rights, if no relevant documents. Want to rid yourself of many problems, get a home box, into which put all the receipts and warranty cards.
In a market where there is a trade from stalls and containers often do not have cash registers. This is not a reason for refusal of the document. Ask the seller to write a receipt, which will include his surname, name and price of the goods, the date of sale.
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